1. Shipping and delivery.

VIVACHESS will process the shipment from the moment it receives your payment. Shipments will be made by economic or land service according to your preference and the availability of the service in your zip code. It is your responsibility to receive the package at your address. The receipt by a third party other than the recipient will be its sole and exclusive responsibility, which will be verified by VIVACHESS with the copy of the guide that the parcel issues in which it ensures the package has been received at the address to which it was addressed, regardless of the item or purchase amount.

  1. Return Policy.

In compliance with the provisions of the Federal Consumer Law and its regulations, the VIVACHESS company accepts changes in the merchandise exclusively for purchases made on the vivachess.com website, provided that the product had not been altered due to the consumer’s fault and against delivery of the purchased product. The return must be made within a maximum period of 30 days, counted from when the purchase was made and presenting the purchase receipt or gift certificate.

Returns are not accepted on products marked on sale or with discounts.
VIVACHESS, will make the bonus either with exchange for an identical product or the amount of the product by means of a card or a gift code, as long as the following is fulfilled:

  • That the content of the package delivered is less than that indicated in the order. 
  • That the product received does not have the quality, brand, or specifications and other substantial elements under which it has been offered or does not comply with the official Mexican standards; VIVACHESS, must accept the claim within a period that will not exceed fifteen days from said claim. VIVACHESS, may refuse to approve the claim if it is untimely, the product has been used in conditions other than those recommended or inherent to its nature or if it has suffered essential, irreparable and serious deterioration due to causes attributable to the consumer.

Subscriber obligations.

The user declares, guarantees and assumes that:

  1. You are over 18 years of age
  2. You will not use the Website other than personal and private, so you declare that you will not use the site to slander, insult, pester, harass, threaten or in any way violate the rights of other users or any other person; Nor to communicate, process or use the information or content in such a way that it violates the rights of other people, or that is illegal in any way, or that violates the rights of Intellectual or Industrial Property, including patents, trademarks, brand names, image rights, publicity rights or privacy rights, among others.
  3. The user declares and guarantees that all the data provided to register are true, exact and complete.
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